Privacy Policy

1. Introduction

Relay AI ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at nextgenrelay.com.

2. Information We Collect

Information you provide:

• Account information (name, email address, password)
• Payment information (processed securely by our payment providers)
• API keys you generate for accessing the Service
• Content you submit through the API or dashboard (prompts, inputs)

Information collected automatically:

• Usage data (API calls, endpoints accessed, credit consumption)
• Device and browser information (IP address, user agent, browser type)
• Log data (timestamps, request metadata, error logs)

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve the Service
• Process transactions and manage your account
• Route your API requests to third-party AI model providers
• Monitor usage patterns and detect abuse or fraud
• Communicate with you about service updates and support
• Comply with legal obligations

4. Third-Party Services

The Service routes requests to third-party AI model providers to generate outputs. When you submit a prompt or input, it is transmitted to the relevant model provider. These providers have their own privacy policies governing how they handle your data. We encourage you to review their policies.

5. Data Retention

We retain your account information for as long as your account is active. API request logs are retained for up to 90 days for debugging and abuse prevention. You may request deletion of your account and associated data at any time by contacting us.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS 1.3), secure API key hashing, and restricted access to personal information. However, no method of transmission over the Internet is 100% secure.

7. Your Rights (GDPR / CCPA)

Depending on your location, you may have the right to:

• Access your personal data that we hold
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict certain processing activities
• Data portability (receive your data in a machine-readable format)

To exercise these rights, contact us at [email protected].

8. Cookies

We use essential cookies for authentication and session management. We do not use advertising or tracking cookies. For more details, see our Cookie Policy.

9. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the Service. Your continued use after changes constitutes acceptance.

11. Contact

For privacy-related questions or requests, contact us at [email protected].